Refund policy

1. Return Eligibility

You may request a return if:

• The item is damaged
• The item is defective
• You received the wrong product

2. Return Window

Return requests must be made within 7 days of delivery.

3. Refund Process

Once approved:

• Refunds will be processed to the original payment method
• It may take 5–10 business days depending on your bank

4. Non-Returnable Items

We do not accept returns for:

• Used products
• Items damaged due to customer misuse
• Sale or clearance items (if applicable)

5. Dropshipping Note (UAE Standard)

As a dropshipping-based business, products are shipped directly from suppliers. Slight variations in packaging or delivery times may occur.